Privacy Policy

This Privacy Policy describes how Patel Hinal Jyotindra operating as Fluffies Atelier ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from fluffiesatelier.com.

1. Information We Collect

When you visit our website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information: Name, email address, phone number, billing and shipping address, payment information.
Device Information: IP address, browser type, time zone, and cookies.
Order Information: Products purchased, order value, and delivery details.

2. How We Use Your Information

To process and fulfil your orders.
To communicate with you about your orders, products, and services.
To improve and optimise our website.
To comply with applicable legal obligations.

3. Sharing Your Information

We share your personal information with third parties only to help us provide our services. This includes payment processors (Razorpay), shipping partners, and Shopify (our e-commerce platform). We do not sell your personal data to third parties.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

5. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at fluffiesatelier.21@gmail.com.

6. Cookies

We use cookies to improve your browsing experience. You may disable cookies through your browser settings, though this may affect website functionality.