Cancellation Policy

At Fluffies Atelier, operated by Patel Hinal Jyotindra, we understand that plans can change. Please read our cancellation policy carefully.

1. Cancellation Window

Orders can be cancelled within 48 hours of placing the order, provided that production has not yet commenced. Since our products are handmade and made-to-order, we begin crafting your item shortly after the order is confirmed.

2. How to Cancel

To request a cancellation, please contact us immediately at:

Please include your order number and reason for cancellation in your message.

3. Cancellations After 48 Hours

Once 48 hours have passed or production has begun, we are unable to accept cancellation requests. This is because our products are handcrafted and materials are allocated specifically for your order.

4. Custom / Personalised Orders

Cancellations are not accepted for custom or personalised orders once the order has been confirmed and production has started, regardless of the time elapsed.

5. Refund on Cancellation

If your cancellation request is approved within the 48-hour window, a full refund will be issued to your original payment method within 7–10 business days.

6. COD Order Cancellations

  • COD orders that are refused at the time of delivery will be treated as a cancellation after dispatch. Any shipping costs incurred will not be refunded.
  • Repeated delivery refusals may result in COD being disabled for future orders from the same address.
  • If you wish to cancel a COD order, please do so within 48 hours of placing the order by contacting us at fluffiesatelier.21@gmail.com or +91 8511275758 — before production begins.

7. Contact Us

Email: fluffiesatelier.21@gmail.com
Phone: +91 8511275758
Address: 34/4/51, Amba Nagar, Majura, Surat City, Surat, Gujarat – 395002