Contact information

CONTACT INFORMATION POLICY

Last Updated: 18-06-2026

At FLUFFIES ATELIER, we are committed to providing support and assistance regarding orders, products, shipping, and general inquiries.

Customer Support

For all customer service inquiries, please contact us using the information below:

Business Name: FLUFFIES ATELIER

Email: fluffiesatelier.21@gmail.com

Website: fluffieatelier.com

Support Hours

Customer support inquiries are reviewed during normal business hours.

Estimated response time:

24-48 business hours

Response times may be longer during holidays, weekends, or high-volume periods.

Order Inquiries

When contacting us regarding an order, please include:

Full Name

Order Number

Email Address used for purchase

Description of the issue

Providing complete information helps us resolve requests more efficiently.

Custom Order Inquiries

For custom or personalized orders, please include:

Order Number

Design details

Reference images (if applicable)

Description of requested changes

Please note that changes may not be possible once production has begun.

Business Communications

Any legal notices, partnership requests, licensing inquiries, or intellectual property concerns should be directed to:

Email: fluffiesatelier.21@gmail.com

Abuse of Contact Channels

FLUFFIES ATELIER reserves the right to refuse service or discontinue communication with individuals who engage in:

Harassment

Threatening behavior

Fraudulent activity

Abuse of customer support channels

Repeated submission of false claims

Policy Updates

This Contact Information Policy may be updated periodically to reflect operational or legal changes.

Continued use of our website constitutes acceptance of any revised versions of this policy.