Terms of service
TERMS OF SERVICE
Last Updated: 18-06-2026
Welcome to FLUFFIES ATELIER. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
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1. ABOUT US
FLUFFIES ATELIER is an online store offering handmade crochet products, custom crochet creations, and related handmade goods.
2. ELIGIBILITY
By using this website, you confirm that you are legally capable of entering into a binding agreement in accordance with applicable laws.
3. PRODUCTS
All products sold by FLUFFIES ATELIER are handmade and may contain slight variations in size, color, texture, and appearance.
While we strive to display product colors and details accurately, actual colors may vary depending on your device settings and display.
Product images are for illustrative purposes only
4. CUSTOM AND PERSONALIZED ORDERS
Certain products may be customized or personalized according to customer specifications.
By placing a custom order, you acknowledge and agree that:
You are responsible for providing accurate customization details.
Any images, text, or references submitted by you must not violate any third-party rights.
Once production has begun, modifications or cancellations may not be possible.
Minor variations may occur due to the handmade nature of our products.
FLUFFIES ATELIER reserves the right to refuse any custom order at its sole discretion.
5. PRICING
All prices displayed on our website are listed in the applicable currency shown at checkout.
We reserve the right to:
Modify product prices without prior notice.
Correct pricing errors.
Refuse or cancel orders resulting from pricing inaccuracies.
If payment has already been processed for a canceled order, a full refund will be issued.
6. PAYMENT
Payment must be completed before an order is processed or shipped.
We accept payment methods available at checkout.
All transactions are processed through secure third-party payment providers.
7. ORDER ACCEPTANCE
Receipt of an order confirmation does not constitute acceptance of an order.
FLUFFIES ATELIER reserves the right to:
Refuse or cancel any order.
Limit quantities purchased.
Request additional information before processing an order.
8. PROCESSING TIMES
Processing times vary depending on the product and customization requirements.
Estimated production and shipping times are provided for reference only and are not guaranteed.
Delays may occur during holidays, peak seasons, or due to circumstances beyond our control.
9. SHIPPING
We ship to locations supported by our shipping partners.
Customers are responsible for providing accurate shipping information.
FLUFFIES ATELIER is not responsible for:
Incorrect addresses provided by customers.
Delays caused by shipping carriers.
Customs delays or import restrictions.
Lost packages marked as delivered by the carrier.
Any customs duties, taxes, or import fees are the responsibility of the customer.
10. RETURNS, REFUNDS, AND CANCELLATIONS
Non-Custom Products
Returns may be accepted within fourteen (14) days of delivery provided that:
The item is unused.
The item is returned in its original condition.
The customer contacts us before returning the item.
Custom and Personalized Products
Due to the personalized nature of custom products, custom and personalized orders are generally non-refundable and non-returnable unless:
The item arrives damaged.
The wrong item was received.
The product significantly differs from the approved customization details.
Order Cancellations
Orders may be canceled before production begins.
Once production has started, cancellations may not be possible.
11. DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery.
Your request should include:
Order number.
Description of the issue.
Clear photographs showing the problem.
We may offer a replacement, refund, repair, or store credit depending on the circumstances.
12. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
Logos
Branding
Product designs
Images
Photographs
Graphics
Text
Product descriptions
is the property of FLUFFIES ATELIER and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
13. USER CONDUCT
You agree not to:
Violate any applicable laws.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Disrupt or interfere with website operations.
Use our content without authorization.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, FLUFFIES ATELIER shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of our website.
Purchase of our products.
Shipping delays.
Product misuse.
Third-party services.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
15. DISCLAIMER
All products and services are provided on an "as is" and "as available" basis.
FLUFFIES ATELIER makes no warranties, express or implied, regarding:
Product availability.
Continuous website operation.
Suitability for a particular purpose.
16. PRIVACY
Your use of our website is also subject to our Privacy Policy.
By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.
17. FORCE MAJEURE
FLUFFIES ATELIER shall not be held liable for delays or failure to perform obligations resulting from events beyond reasonable control, including but not limited to:
Natural disasters
Government actions
Labor disputes
Internet outages
Supply chain disruptions
Shipping interruptions
18. CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace these Terms at any time.
Changes become effective immediately upon posting on this website.
Continued use of the website following any changes constitutes acceptance of the revised Terms.
19. GOVERNING LAW
These Terms shall be governed and interpreted in accordance with the laws of India, without regard to conflict of law principles.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in India.
20. CONTACT INFORMATION
For questions regarding these Terms of Service, please contact:
FLUFFIES ATELIER
Email: fluffiesatelier.21@gmail.com
Website: fluffiesatelier.com
By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.