Refund policy
RETURN & REFUND POLICY
Last Updated: 18-06-2026
At FLUFFIES ATELIER, customer satisfaction is important to us. As many of our products are handmade and customized, please read this Return & Refund Policy carefully before placing an order.
By making a purchase from our website, you agree to the terms outlined below.
1. ELIGIBILITY FOR RETURNS
We accept returns for eligible non-custom products within 14 days of delivery, provided that:
The item is unused and undamaged.
The item is returned in its original condition.
The item is returned with any original packaging, tags, or accessories.
Proof of purchase is provided.
We reserve the right to refuse returns that do not meet these conditions.
2. NON-RETURNABLE ITEMS
The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:
Custom-made products
Personalized products
Made-to-order items
Special request items
Gift cards
Digital products (if applicable)
Due to the handmade nature of our products, minor variations in color, size, stitching, or appearance are not considered defects and do not qualify for returns or refunds.
3. ORDER CANCELLATIONS
Before Production Begins
Orders may be canceled before production has started.
If payment has already been processed, a full refund will be issued.
After Production Begins
Once production has started, cancellation requests may be denied because materials, labor, and production resources may already have been committed to the order.
Shipped Orders
Orders that have already been shipped cannot be canceled.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Your request must include:
Order number
Description of the issue
Clear photographs of the item
Clear photographs of the packaging (if applicable)
After reviewing the claim, we may offer:
Replacement of the item
Partial refund
Full refund
Store credit
The chosen resolution will depend on the nature of the issue.
5. RETURN PROCESS
To request a return, contact us using the details listed at the end of this policy.
Please do not send products back without receiving return instructions.
Unauthorized returns may not be accepted.
Once your return request is approved, we will provide instructions for returning the item.
6. RETURN SHIPPING COSTS
Customer Responsibility
Customers are responsible for return shipping costs unless:
The wrong item was received.
The item arrived damaged.
The item is defective.
FLUFFIES ATELIER Responsibility
If the return is approved due to our error, we may reimburse reasonable return shipping costs or provide a replacement at our discretion.
7. INSPECTION OF RETURNED ITEMS
Returned products will be inspected upon receipt.
We reserve the right to reject returns if:
The item shows signs of use.
The item has been altered.
The item is damaged due to customer handling.
The return does not meet the requirements of this policy.
8. REFUNDS
If a refund is approved, it will be processed to the original payment method used during checkout.
Please allow 5-10 business days for the refund to appear, depending on your payment provider and financial institution.
Shipping charges are generally non-refundable unless the refund results from our error.
9. LATE OR MISSING REFUNDS
If you have not received your refund after the expected processing period:
Check your bank account again.
Contact your payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
10. EXCHANGES
We only replace items if they are:
Defective
Damaged
Incorrectly shipped
Exchange requests must be submitted within 7 days of delivery.
11. REFUSAL OF DELIVERY
If a package is refused by the customer or returned due to an incorrect address provided by the customer:
Original shipping costs are non-refundable.
Additional shipping fees may apply for reshipment.
Any customs charges incurred may be deducted from the refund amount.
12. LIMITATION OF LIABILITY
FLUFFIES ATELIER shall not be responsible for:
Delays caused by shipping carriers.
Customs delays.
Lost packages marked as delivered by the carrier.
Damage resulting from improper use, storage, or handling of products after delivery.
13. CHANGES TO THIS POLICY
We reserve the right to modify this Return & Refund Policy at any time.
Changes become effective immediately upon publication on our website.
Continued use of our website constitutes acceptance of any revised policy.
14. CONTACT US
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
FLUFFIES ATELIER
Email: fluffiesatelier.21@gmail.com
Website: fluffiesatelier.com
By placing an order with FLUFFIES ATELIER, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.